Every business problem, opportunity, and team needs energy. As a leader, I am responsible for bringing that energy, showing up, being present and being proactive.

Nothing is more frustrating or time-wasting than not knowing what you’re trying to achieve. I find that time spent getting really clear on outcomes, objectives and problem statements, is well invested and helps people know how they can contribute.

Getting stuff done requires people to change. To motivate change, you need to be clear on the reason why. This usually involves having a compelling vision, however small, on how tomorrow can be better today.

Remove communication from business and we have nothing. Therefore communication is everything - be it, personal, en masse, analogue, digital

Good people step up and own things. Far from being a burden, I like to show how taking accountability empowers you to solve things that may otherwise be outside of your control. Be a player, not a victim.

I am open to the potential that all my previous points are wrong. Help me understand why. My first boss told me that “we have two ears and one mouth for a reason - they should be used in that proportion”