Management Consultant, Thinker & Writer

My expertise

Business Transformation

I love bold visions and driving meaningful change. I have delivered business transformation as a consultant, and as an organisational leader, in different industries and functions. I combine a consultative mindset, and real-world experience to develop transformation strategies and deliver change.

Customer Experience

We are all customers and we all want a great experience. I have run large-scale service operations in telecommunications and energy, leading teams and serving millions of customers. I know the functions, the processes, technologies and challenges well, and like to find better ways to deliver a great experience.

Personal Growth

Growth and learning drives me personally, and I like to help others discover the same satisfaction. Whether it’s coaching people, speaking to leaders and teams, or sharing my own experience through writing, I think exchanging ideas can help up all be more effective and have greater impact.

My experience